Privacy policy

Last Update: March 30, 2025

This Privacy Policy describes how ByeHeat (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on byeheat.com (hereinafter referred to as the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps that may be required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and the rights of others.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be related or associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you provide to us directly through our Services may include the following:

  • Contact Details: Includes your name, address, phone number, and email address.

  • Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information: Includes your username, password, security questions, and other information used for account security purposes.

  • Customer Service Information: Includes information you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide certain information directly to us. You may choose not to provide this data; however, this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (hereinafter "Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies (hereinafter "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested and thus fulfill our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or the third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, external libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also refer to the next section, "Third-Party Websites and Links."

Use of Your Personal Information

  • Provision of Services and Products: We use your personal information to provide you with the Services and fulfill our contract with you, including processing your payments, preparing orders, sending notifications related to your account, as well as your purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns or exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information as outlined in their Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications via email, text message, or postal mail, as well as showing you ads for products or services. This may include using your personal information to better tailor the Services and advertisements both on our Site and on other websites.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately.

  • Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to respond to you and provide effective services, as well as to maintain our business relationship with you.

Cookies

Like many other websites, our Site also uses cookies. For specific information about the Cookies we use related to the operation of our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to generate reports and statistics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some Services, including certain general features and functionalities, to function incorrectly or become unavailable. Additionally, blocking Cookies may not fully prevent the sharing of information with third parties, such as our advertising partners.

Our website also identifies the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through the GPC signal, we will treat this signal as a valid opt-out request to not share/receive targeted advertising for the browser or device associated, and if we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. For more information on Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognize other "Do Not Track (DNT)" signals that may be sent from your web browser or device.

Disclosure of Your Personal Information

Under certain circumstances, we may disclose your personal information to third parties for compliance with contracts, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

  • With providers or other third parties that provide services on our behalf (e.g., IT management, payment processing, data reporting and statistics, customer service, cloud storage, order preparation and shipping).

  • With business and marketing partners to show you advertisements and provide services to you. Our business and marketing partners will use your information according to their own privacy notices.

  • When you indicate, request, or otherwise consent to the disclosure of certain information to third parties, such as for sending you products or through the use of social media widgets or login integrations with your consent.

  • With our affiliates or within our corporate group, in our legitimate interest to run a successful business.

  • In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, the rights of our users, and others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":

Category | Categories of Recipients

  • Identifiers such as basic contact details and specific order and account information.

  • Commercial information, such as order data, purchase information, and customer service information.

  • Internet or other similar network activity, such as usage data.

  • Geolocation data, such as locations determined by an IP address or other technical measures.

Providers and third parties providing services on our behalf (e.g., Internet service providers, payment processors, compliance partners, customer service partners, and data reporting and statistics providers).
Business and marketing partners.
Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

We have "sold" and "shared" (understanding these terms as defined in applicable law) personal information in the past 12 months for the purpose of engaging in advertising and marketing activities as outlined below.

Personal Information Category | Categories of Recipients

  • Identifiers such as name, email address, and phone number. | Business and marketing partners.

  • Commercial information such as records of products or services purchased. | Business and marketing partners.

  • Usage data. | Business and marketing partners.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of such external platforms, without limitation on its use by us or by third parties. Our inclusion of such links does not, by itself, imply any promotion of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not intentionally collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (understanding these terms as defined in applicable law) personal information from minors under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Also, information you send us may not be secure while in transit. Therefore, we recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The retention time of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, and they may only apply under certain circumstances, which may allow us to deny your request in certain cases, as permitted by law.

  • Access/Knowledge Right: You may have the right to request access to the personal information we have about you, including details related to how we use and share your information.

  • Deletion Right: You may have the right to request the deletion of personal information we retain about you.

  • Correction Right: You may have the right to request the correction of any inaccurate personal information we hold about you.

  • Portability Right: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.

  • Processing Restriction: You may have the right to request that we stop or limit the processing of your personal information.

  • Withdrawal of Consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can respond directly to our denial for this purpose.

  • Communication Preferences Management: We may send you promotional emails, and you can unsubscribe at any time through the unsubscribe option available in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Please be aware that exercising any of these rights will not result in any form of discrimination against you. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require proof that you have authorized the agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by submitting your complaint to the relevant data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by staff and service providers from third-party countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant authority in the UK, as applicable, unless the data transfer is made to countries that provide adequate protection levels.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, email us at byeheat.miami@gmail.com, or contact us at the address 1541 Brickell Avenue, 1801, Miami, FL, 33129, US.